Dead listings clutter the catalogue. Affiliate networks get paid commission on orders you didn't fulfil. Consignment stock gets priced by spreadsheet. Seller queries eat your CX team. An operational team — DevOps, engineers, and product specialists — embeds with yours and uses AI agents to fix each one, live on Mirakl today. We execute the changes ourselves and stay until the numbers move. Engagements in £ or €.
A third-party marketplace multiplies your catalogue without multiplying your inventory risk — and multiplies your operational surface with it. The platform (Mirakl or otherwise) handles listings and orders. It does not decide when a dead listing should go, whether an affiliate commission was earned on an item you never fulfilled, what a consignment product should cost this morning, or how a seller's query gets answered. Those gaps are where the margin goes.
Most marketplace teams handle these manually, which means partially, which means the leakage compounds quietly. We turn each one into an AI agent with guardrails — built in your environment, run by us, measured against your P&L.
Mirakl has no native "remove it if it never sells" rule, so dead listings accumulate. Our agent identifies zero-sellers at parent level, validates the listing is genuinely shoppable, warns the seller with actionable feedback, and only then offboards via the API — recording the price so re-listing is one click. Weekly batch, full audit log, manual overrides at every level.
Affiliate networks pay commission on whole baskets — including marketplace items you didn't fulfil. We join commission records to order data and split every order into retailer-fulfilled vs. marketplace. At one retailer: ~£61K of overpayment surfaced in 90 days, ~£248K annualised, with sample orders as claim-back evidence.
Consignment stock needs two-way pricing on a daily cadence — cuts for zero-sellers weighted by urgency, increases for fast movers, eased when a voucher is live. Our pricing engine runs this daily across the live catalogue, with preview mode and a stratified A/B split so impact is measured, not assumed. Full pricing breakdown →
First-line seller queries — listing status, payout timing, offboarding appeals — handled by an AI agent with human escalation for the complex cases. Your CX team stops being the marketplace's help desk, and sellers get answers in minutes instead of days.
Every marketplace agent recommends or acts within tight guardrails. The offboarding pipeline is fair to genuine demand: parent-level only, the in-stock clock pauses when an item is out of stock, gross sales count (a refund still proves the product was wanted), and sellers always get warning and feedback before removal. The reconciliation engine surfaces evidence, not accusations. Nothing silently changes your live marketplace — every action is logged, reviewable, and reversible.
We work inside your environment — your Mirakl instance, your data warehouse, your affiliate networks — and everything we build is yours. No licence fees, no lock-in. Success-based pricing, so we only win when the recovered margin is real.
Yes — our marketplace work runs on Mirakl in production today: catalogue quality monitoring, the fair four-step zero-seller offboarding pipeline, and seller CX automation. The same patterns adapt to other marketplace platforms.
Fairness is engineered in, not promised. A product is only flagged when every size and colour has had zero sales. The in-stock clock pauses when an item is out of stock, so sellers aren't penalised for time they couldn't sell. Sellers get actionable feedback — is it a visibility problem or a listing/pricing problem? — and time to fix it before anything is removed. The selling price is recorded at offboarding so bringing a product back is one click. And there are manual overrides at seller, brand, category and product level, for example seasonal categories listed early that sell later.
Read access to your affiliate network's commission records and your order data. We build the join, split each order into retailer-fulfilled vs. marketplace items, and hand your affiliate team a per-publisher overpayment ranking with sample orders as evidence — what they need to renegotiate rates or fix the conversion pixel. First results typically land within weeks.
Yes. We operate from the UK and Malta, run engagements in pounds or euros, and build multi-currency, multi-country systems by default. Marketplace operations, pricing and CX programmes work the same whether your catalogue trades in £ or €.
We do. Our operators monitor performance daily, tune the logic, and handle the edge cases no automation can predict. We execute the changes ourselves and stay until the numbers move — and everything we build is yours if you ever want to run it in-house.